dhaka Privacy Policy

1. Introduction

This privacy policy applies to dhaka, the online gaming platform owned and operated by dhakabet.cam. The terms set out in this policy are binding on all registered and unregistered visitors who use the website.

By registering with dhaka or using its services, you consent to the collection and processing of information as described in this policy. This policy is linked to and complements our Terms and Conditions.

We place the highest importance on user privacy and are committed to being as transparent as possible about how your information is used.

2. Information Collection

dhaka collects two types of information — information you provide directly, and information collected automatically.

2.1 Information You Provide Directly

When you register with dhaka or manage your account, we collect the following information:

Full name and date of birth
Mobile number and email address
National ID or passport number (for identity verification)
Payment details, such as your bKash, Nagad, or Rocket number
Details of deposit and withdrawal transactions
Information provided when contacting customer support

2.2 Information Collected Automatically

When you browse dhakabet.cam, the following information may be collected automatically:

IP address and device type
Browser version and operating system
Time spent on the website and pages visited
Data collected through cookies and similar tracking technologies
Referral source — the channel through which you arrived

3. Purpose of Data Use

dhaka uses collected information only for legitimate and specific purposes. No information is used unnecessarily or outside those purposes.

Account management and identity verification: Information is used to complete the registration process and confirm your identity.
Transaction processing: Payment details are required to handle deposits and withdrawals properly.
Customer support: Your information is used when providing assistance via live chat or email.
Fraud and unauthorised activity prevention: Activity is monitored to maintain the security of the platform.
Relevant promotions and offers: Relevant promotional information may be sent based on your preferences and usage.
Legal and regulatory compliance: Information may be retained and disclosed as required under applicable law.
Service improvement: User behaviour is analysed to improve the quality of the service.

4. Data Storage and Security

dhaka uses industry-standard SSL encryption and secure server infrastructure to protect user data. Your personal and financial information is stored in encrypted form to minimise the risk of unauthorised access or data theft.

We conduct regular security audits and keep our security measures up to date. However, since absolute security cannot be guaranteed for data transmitted over the internet, you are also advised to keep your login credentials confidential.

4.1 Data Retention Period

Your information is retained for as long as your account is active or as long as it is needed to provide the service. Even after an account is closed, certain information may be retained for a specified period due to legal obligations.

5. Sharing Information with Third Parties

dhaka does not sell or rent your personal information. However, information may be shared with third parties in specific circumstances:

Payment processors: To complete transactions with bKash, Nagad, Rocket, Upay, and bank transfer services.
Identity verification services: Information required to complete the KYC process.
Technology and analytics partners: To improve website performance and user experience.
Legal authorities: To comply with applicable law or court orders.

When sharing information with third parties, we ensure that they follow adequate privacy and security standards and use the information only for the specified purpose.

6. Cookie Policy

dhakabet.cam uses cookies and similar technologies. Cookies are small text files stored in your browser that help the website remember information from your previous visits.

6.1 Types of Cookies

Essential cookies: Required to maintain login sessions and ensure secure browsing.
Functional cookies: Remember your language preferences and settings.
Analytics cookies: Used to understand which sections of the site are used most.
Marketing cookies: Used to show relevant advertisements and offers.

You can control or disable cookies through your browser settings. However, disabling essential cookies may limit some functionality of the site.

7. User Rights

As a user of the dhaka platform, you have certain rights regarding your own information:

Right to access: Contact us if you want to know what information we hold about you.
Right to correction: You can request correction of any inaccurate information in your account.
Right to deletion: In certain circumstances you can request that your information be deleted, though we may be required to retain some information due to legal obligations.
Right to object to processing: You can request to opt out of marketing communications.
Right to data portability: You can apply to receive your information in a common format.

To exercise these rights or make any information-related request, contact our customer support team. We offer 24/7 support via live chat and email in both Bengali and English.

8. Protection of Minors

All services on dhaka are strictly for persons aged 21 and above. We do not knowingly collect or process personal information from any minor. Age verification steps are taken at registration, and any account found to belong to a person under 21 is closed immediately.

To learn more about responsible gaming and how to keep yourself or your family safe, please read our Responsible Gaming page.

9. International Data Transfers

The servers and infrastructure used to operate dhakabet.cam may be located in various countries. As a result, your information may be processed or stored outside Bangladesh. In such cases, we ensure that appropriate data protection measures are in place and that transfers are carried out through secure encryption.

10. Policy Changes

dhaka reserves the right to amend or update this privacy policy as needed. If any significant changes are made, you will be notified by email or through a notification on the platform. Continued use of the site after a new version of the policy is published means you have accepted the updated policy.

Previous versions of this policy can be provided by our customer support team upon request. You can also visit our FAQ section for answers to general questions about the site.

11. Contact

If you have any questions, comments, or requests about this privacy policy, please contact us:

Live Chat: Chat with us directly on dhakabet.cam 24/7
Email: [email protected]

Our support team can respond in both Bengali and English and aims to reply to data protection requests as promptly as possible.